Ordering Information & Policies
Phone orders may be placed with a customer service rep at (800)888-4008.
Office Hours: 8:30am-6:00pm Monday-Thursday; 8:30am-5:00pm on Friday.
To assure prompt processing of your orders:
- Please have your account number ready.
- Have product item numbers ready.
- Please make sure that your order is complete before calling.
Orders need to be placed by 4:30pm on the last day of the month to qualify for monthly discounts.
We will try to accommodate additions to your order if placed shortly after your original order and exceed $20.00.
We accept the following as forms of payment: Check by phone, ACH, C.O.D., company check, prepay, money order, wire transfer, Discover, VISA, or Mastercard.
All C.O.D. orders will be charged a $13.00 UPS fee, and residential deliveries will be charged $3.50 per box - carrier fee.
Discover, VISA and MasterCard will incur a $2.50 administration fee.
Minimum Order Shipping Charges:
Although Super Natural does not have a minimum order requirement, orders must meet $195.00 net for free shipping*. An $8 shipping charge will be added to all orders that do not total $195.00 net (after discounts).
*excludes Ready to Drink beverages, Braggs, Natural Value, some liquids, and some food items. All items with a % listed next to them will incur a ship charge unless in our delivery area
Excess Weight/Dimensional Shipments
If shipping costs exceed 5% of net invoice total, additional shipping charges will be incurred. Super Natural will notify customer of additional shipping charges before shipping order. Items that will incur additional shipping charges include: Ready to Drinks (RTD’s), Braggs, Natural Value, and some liquids and food items. Lift gate and/or inside delivery charges are the responsibility of the customer.
Orders are shipped via FedEx**, USPS, our delivery vehicles, and common carrier. Air service is available upon request; Super Natural will pay the regular ground rate, and the customer pays the difference.
**Only in the contiguous 48 United States
Please remember that all backorders are considered separate orders and are subject to meet the $195.00 net for free shipping. You may add to the backorder to meet the minimum shipping requirement. Backorders are also subject to separate C.O.D. charges.