Damages, Credits & Returns Policies

SND double-checks and electronically scans all orders to ensure accuracy. SND may pack items inside of boxes that have different labels, to attempt to keep shipping charges down. If there are any issues with the order, please double-check the full order and packing materials before contacting.

Please check your delivery upon arrival before signing. Do not sign for a delivery with a shortage or damaged package without noting the discrepancy on the bill of lading. If you receive visible damaged merchandise, please bring it to the carrier’s attention immediately. All carriers require you keep the product, packing material, tracking number on the box and the original shipping carton(s) for them to come to your store to inspect. This is required in order to receive credit or replacement product, or your claim will be denied.

If there are any issues with your order, please contact SND immediately. You must contact SND within 5 business days from receipt of delivery to qualify for credit on damages or errors. Issues may include: missing items, mis-picked items, short-dated products or damages unrelated to weather.

Please have the following readily available when submitting a credit request:

SND does not offer credit for the following: products you are unable to sell, closeout products, discontinued products, expired products or products damaged due to weather conditions.



SND is NOT responsible for damaged products due to weather conditions such as freezing or melting. Customer accepts all risk if choosing to allow products to ship during these conditions. Ice packs (effective for approximately 48 hours) are available for a nominal charge.



SND must authorize all returns in advance. Any returns arriving at SND without authorization will not receive credit for the products. All returned products must be in resalable condition and free of price stickers, glue residues or markings of any kind.

Deductions are only to be taken after a Credit Memo has been created by SND.

Return call tags are only issued if the problem was caused by SND error. The customer is responsible for shipping back product for any other causes, after SND return approval.

A 20% restocking fee may be applied to returns. Any orders refused at time of delivery will be charged a 20% restocking fee unless approved by SND.

The following vendors require product returned directly to the manufacturer:

All Terrain
20 North Main St, Unit 1
Newport, NH 03773
603-763-8800
603-763-8800
info@allterrainco.com
Arthur Andrew
8350 E Raintree Dr Suite 101
Scottsdale, AZ 85260
602-241-2599
800-448-5015
E-Cloth
TADgreen Inc.
8 Cortland Drive.
Greenland, NH 03840
800-677-4354
info@e-cloth.com
Earth's Bounty
9700 NE 126th Ave
Vancouver, WA 98682
360-816-1200
800-736-5609
info@earthsbounty.com
Inner Health
TRR Enterprises Inc
PO Box 93245
Phoenix, AZ 85070
480.704.6034
800.789.3991
VibrantInnerHealth@gmail.com
Macrolife Naturals
8477 Steller Drive
Culver City, CA 90232
310-815-8158
Contact: Paul Kaplan
Oxygen Wellness Company
800-888-1374
Willard Water
Great American
PO Box 2672
Fargo, ND 58108
800-437-2733

No Returns
(These vendors do not accept returns)

Almased, Aztec Secret, Canus Goat Milk, Chocolite, Dr. Bronner's, Goli Nutrition, Pacific Resources, Scandinavian Formulas
There are no returns for nutritional bar companies.

PRICES, DISCOUNTS, AND SIZES ARE SUBJECT TO CHANGE WITHOUT NOTICE

Some manufacturers have MAP pricing in place (minimum advertised pricing). Please be aware of this and contact the company with any questions.

Click for: Vendors with MAP Policies

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