Damages, Credits & Returns Policies
SND double-checks and electronically scans all orders to ensure accuracy. SND may pack items inside of boxes that have different labels, to attempt to keep shipping charges down. If there are any issues with the order, please double-check the full order and packing materials before contacting.
Please check your delivery upon arrival before signing. Do not sign for a delivery with a shortage or damaged package without noting the discrepancy on the bill of lading. If you receive visible damaged merchandise, please bring it to the carrier’s attention immediately. All carriers require you keep the product, packing material, tracking number on the box and the original shipping carton(s) for them to come to your store to inspect. This is required in order to receive credit or replacement product, or your claim will be denied.
If there are any issues with your order, please contact SND immediately. You must contact SND within 5 business days from receipt of delivery to qualify for credit on damages or errors. Issues may include: missing items, mis-picked items, short-dated products or damages unrelated to weather.
Please have the following readily available when submitting a credit request:
- Invoice number
- Photo proof of damage
- Lot and Expiration number
SND does not offer credit for the following: products you are unable to sell, closeout products, discontinued products, expired products or products damaged due to weather conditions.
SND is NOT responsible for damaged products due to weather conditions such as freezing or melting. Customer accepts all risk if choosing to allow products to ship during these conditions. Ice packs (effective for approximately 48 hours) are available for a nominal charge.
SND must authorize all returns in advance. Any returns arriving at SND without authorization will not receive credit for the products. All returned products must be in resalable condition and free of price stickers, glue residues or markings of any kind.
Deductions are only to be taken after a Credit Memo has been created by SND.
Return call tags are only issued if the problem was caused by SND error. The customer is responsible for shipping back product for any other causes, after SND return approval.
A 20% restocking fee may be applied to returns. Any orders refused at time of delivery will be charged a 20% restocking fee unless approved by SND.
The following vendors require product returned directly to the manufacturer:
20 North Main St, Unit 1
Newport, NH 03773
8350 E Raintree Dr Suite 101
Scottsdale, AZ 85260
8 Cortland Drive.
Greenland, NH 03840
9700 NE 126th Ave
Vancouver, WA 98682
TRR Enterprises Inc
PO Box 93245
Phoenix, AZ 85070
8477 Steller Drive
Culver City, CA 90232
Contact: Paul Kaplan
|Oxygen Wellness Company
PO Box 2672
Fargo, ND 58108
(These vendors do not accept returns)
Almased, Aztec Secret, Canus Goat Milk, Chocolite, Dr. Bronner's, Goli Nutrition, Pacific Resources, Scandinavian Formulas
There are no returns for nutritional bar companies.
PRICES, DISCOUNTS, AND SIZES ARE SUBJECT TO CHANGE WITHOUT NOTICE
Some manufacturers have MAP pricing in place (minimum advertised pricing). Please be aware of this and contact the company with any questions.
Click for: Vendors with MAP Policies