Ordering Information & Policies
Phone orders may be placed with a customer service rep at (800)888-4008.
To assure prompt processing of your orders:
- Please have your account number ready.
- Have product item numbers ready.
- Please make sure that your order is complete before calling.
Orders need to be placed by 4:30pm on the last day of the month to qualify for monthly discounts.
We will try to accommodate additions to your order if placed shortly after your original order and exceed $20.00.
We accept the following as forms of payment: Check by phone, ACH, C.O.D., company check, prepay, money order, wire transfer.
All C.O.D. orders will be charged a $13.00 C.O.D. Fed-Ex fee, and residential deliveries will be charged $3.50 per box - carrier fee.
Minimum Order Shipping Charges:
Although Super Natural does not have a minimum order requirement, orders must meet $195.00 net for free shipping*. An $8 shipping charge will be added to all orders that do not total $195.00 net (after discounts).
*excludes Ready to Drink beverages, Braggs, Natural Value, some liquids, and some food items. All items with a % listed next to them will incur a ship charge unless in our local delivery area
Excess Weight/Dimensional Shipments
If shipping costs exceed 5% of net invoice total, additional shipping charges will be incurred. Super Natural customer should inquire if their order would fall into this category when order is placed. Items that may incur additional shipping charges include: Aloes, Ready to Drinks (RTD’s), Braggs, Natural Value, food(s), salt(s), clay, liquid soaps and other heavy liquid items. Extra shipping cost may be added for boxes that fall into a dimensional weight category. Though the box is lightweight it is billed as a dimensional weight box because of the space it takes in transit. This may apply to larger amounts of teas or things like Blender Bottles or items that we must construct boxes for. Shipping costs can be offset with the purchase of supplements of higher value to balance order. Lift gate and/or inside delivery charges are the responsibility of the customer.
Orders are shipped via FedEx**, USPS, our delivery vehicles, and common carrier. Air service is available upon request; Super Natural will pay the regular ground rate, and the customer pays the difference.
**Only in the contiguous 48 United States
Backorders:Please remember that all backorders are considered separate orders and are subject to meet the $195.00 net for free shipping. You may add to the backorder to meet the minimum shipping requirement. Backorders are also subject to separate C.O.D. charges.