Ordering Information & Policies
Phone orders may be placed with a customer service representative at (800) 888-4008 or (262) 650-9000.
To assure prompt processing of your orders:
- Please have your account number ready.
- Have product item numbers ready.
- Please make sure that your order is complete before calling.
We begin processing orders quickly. If you find that you have add-ons after placing your initial order, we will do our best to include them with your order. If the order has already been processed, we will need to create a new order which will be subject to the required minimum to avoid additional charges.
Orders need to be placed by 4:30pm on the last day of the month to qualify for monthly discounts.
We accept the following as forms of payment: Check by phone, ACH, C.O.D., company check, prepay, money order, wire transfer.
All C.O.D. orders will be charged a $13.00 carrier fee, and residential deliveries will be charged $3.50 per box - carrier fee.
Minimum Order Shipping Charges:
Orders must meet $250.00 net for free shipping. *Exceptions are for excess weight/dimensions shipments see below. A $15 shipping charge will be added to all orders that do not total $250.00 net (after discounts).
*Excludes Ready to Drink beverages, some liquids and some food items (refer to below excess weight/dimensional shipment requirements). All items with a % listed next to them will incur a ship charge unless in our delivery area.
Excess Weight/Dimensional Shipments
If shipping costs exceed 3 to 5% depending on the shipping zone of net invoice total, additional shipping charges may be incurred. Super Natural customer should inquire if their order would fall into this category when order is placed. Items that may incur additional shipping charges include: Aloes, Ready to Drinks (RTD’s, food(s), salt(s), clay, liquid soaps and other heavy liquid items. Extra shipping cost may be added for boxes that fall into a dimensional weight category. Though the box is lightweight it is billed as a dimensional weight box because of the space it takes in transit. This may apply to larger amounts of teas or things like Blender Bottles or items that we must construct boxes for. Shipping costs can be offset with the purchase of supplements of higher value to balance order. Lift gate and/or inside delivery charges are the responsibility of the customer.
Orders are shipped via FedEx**, USPS, our delivery vehicles, and common carrier. Air service is available upon request; Super Natural will pay the regular ground rate, and the customer pays the difference.
**Only in the contiguous 48 United States
Backorders:Please remember that all backorders are considered separate orders and are subject to meet the $250.00 net for free shipping. You may add to the backorder to meet the minimum shipping requirement. Backorders are also subject to separate C.O.D. charges.