Ordering Information & Policies
Ordering Information and Policies
Office Hours: 8:30AM - 5:00PM CT Monday - Friday
Ordering
Orders may be placed with a Customer Service Representative at (800) 888-4008 or (262) 650-9000 during normal office hours (M-F 8:30AM-5:00PM CT).
Orders may also be placed via:
- Fax: (262) 650-9988
- SND Website: www.sndonline.com
- Ordering Systems: OrderDog, SPS Commerce (Genius Central), ECRS
To assure prompt processing of orders please be ready with:
- Account number
- Fully prepared purchase order
- SND item number and quantity
If additions come up after placing the initial order, SND will try to include them with the original order. If the order has already been processed, a new order will need to be created which will be subject to the minimum order requirement, to avoid potential additional charges. Backorders are only placed upon request. Backorders are considered separate orders that can either be sent with the next order placed or have items added to it to meet the minimum order requirement. Backorders will only be active for up to 30 days from order date. Backorders for products on promotion are subject to buyer approval.
Shipments / Delivery
Orders are shipped via UPS, USPS or SND Local Delivery. Air service is available upon request; customer pays the difference after SND Cost Sharing portion. Shipping available only to the contiguous United States.
Orders must meet $250.00 net for free shipping (exceptions below)
- $15 charge if order does not meet the Minimum Order of $250
- $3.50 per box for residential deliveries
- Excess Weight/Dimensional Shipments that exceed our Ship Cost Sharing portion (see below)
- Items with “%” in the description are subject to separate delivery charge and are excluded from Cost Sharing calculations (Ex. Wyld Sparkling Water or Gallons)
- Liftgate and/or inside delivery charges are the responsibility of the customer
Ship Cost Sharing
Orders that are high in physical weight or dimensional weight may be subject to additional shipping charges. Customer is subject to ship charges of any amount that exceeds the portion of shipping cost that SND covers (3-5% net invoice total). The amount charged to customer is a small fraction of the total shipping cost. Percent is based on store location. Customer should inquire if the order may fall into this category when order is placed. Shipping costs may be offset with the purchase of supplements or lighter weight products of higher value. Once an order is ready to ship, all charges are final. Orders canceled at this time will be charged a 20% restocking fee. Examples of items below:
Physical Weight
- Beauty Care (Clay, Soap, Lotion, Shampoo, Conditioner, etc.)
- Food
- Liquids (Aloe, Waters, Juices, etc.)
Dimensional Weight
Large quantities of:
- Boxes of Tea
- Blender Bottles
- Candy / Ginger Chews
Items to Offset Charges
- Supplements
- CBD
- Higher Value Tinctures
Payment Options
SND accepts the following forms of payment: ACH, Check, Prepay, Wire Transfer or Credit Card with a processing fee. $30 fee for all NSF checks will be applied directly to customer account.
Pricing
Sale prices are only valid within the calendar month. Prices, discounts and sizes are subject to change without notice. SND is not responsible for any typographical errors in the catalog.
